Cisco Cisco Customer Voice Portal Downloads
The following components are used in this exercise:
•
Call Studio, used to create and deploy the application.
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A voice gateway which accepts the analog or VoIP call input, converts it to digital, and sends
HTTP-based information to the CVP application.
HTTP-based information to the CVP application.
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The CVP VXML server, which executes the IVR application requested by the voice gateway.
•
A CVP call server which receives call flow data from the VXML server and sends it to the
CVP reporting server.
CVP reporting server.
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A CVP reporting server which stores the call data in its Informix database.
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A TTS server that converts the customhelloworld text message to audio.
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A voice browser (part of the voice gateway) which processes the VMXL server response and
the TTS response.
the TTS response.
CVP Comprehensive Call Flow
This exercise involves the ICM product in the call process. In this case, the voice gateway
communicates with the Unified CVP call server, which in turn forwards the call information to
the Unified ICME router, which follows the Unified ICM script based on this call's call type.
The Unified ICM script contains instructions to launch either the HelloWorld or the
customhelloworld application on the Unified CVP VXML server.
communicates with the Unified CVP call server, which in turn forwards the call information to
the Unified ICME router, which follows the Unified ICM script based on this call's call type.
The Unified ICM script contains instructions to launch either the HelloWorld or the
customhelloworld application on the Unified CVP VXML server.
In this exercise, the VXML server, call server, and reporting server functions of CVP are
combined in an "all-in-one-box" lab environment intended to capture the basics of CVP setup.
The addition of ICM integration into the exercise provides additional configuration experience.
To reduce the number of hardware devices required for these exercises, the ingress gateway
that handles the incoming calls and the voice browser that interfaces with the VXML server are
hosted on a single gateway platform.
combined in an "all-in-one-box" lab environment intended to capture the basics of CVP setup.
The addition of ICM integration into the exercise provides additional configuration experience.
To reduce the number of hardware devices required for these exercises, the ingress gateway
that handles the incoming calls and the voice browser that interfaces with the VXML server are
hosted on a single gateway platform.
The following diagram illustrates the call flow process.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 2: Brief Introduction to the Unified CVP Product and the Exercises
Call Flow Model Exercises Used in this Guide