Cisco Cisco Customer Voice Portal 8.0(1)

Section B: CVP Configuration for Use with ICM

In the Comprehensive call flow model, the gateway sends the call request to the CVP call server
instead of directly to the VXML server. Complete the following tasks to set up CVP for use
with ICM.

Identify and Configure the CVP Call Server In the Operations Console

You will need the following information to add the CVP call server to the Operations Console:

•

Hostname of the CVP call server. (For an all-in-one-box configuration, this is the same
hostname as for the CVP all-in-one-box server.)

•

IP address of the CVP call server. (For an all-in-one-box configuration, this is the same IP
address as for the CVP server.)

.

Note: Because this is an "all-in-one-box" configuration, the same server also hosts the reporting
service, VXML service, and the call server service.

Complete the following steps to configure the call server:

If the CVP Operations Console is not already running, log into the CVP server as administrator
using a program such as VNC Viewer.

Select Start > Programs > Cisco Unified Customer Voice Portal > Operations Console and
log into the CVP Operations Console using the password you established when you installed
the CVP software.

Select Device Management > CVP Call Server and Click Add New.

The CVP Call Server Configuration window displays.

Enter the following information:

a.

IP address of the CVP call server (same as the CVP all-in-one-box host).

b.

Hostname of the CVP call server (same as the CVP all-in-one-box host).

c.

If desired, enter a description such as All-In-One CVP Call Server.

d.

Select the following Activate Services items: ICM, IVR, SIP.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)