Cisco Cisco Customer Voice Portal 8.0(1)

To configure the Call Type label, use the ICM Configuration Manager as follows:

Access ICM and start the services needed for the Configuration Manager. Refer to 

 for details.

Double-click the Configuration Manager icon on the desktop.

The Configuration Manager window opens and displays a tree structure.

Select: Tools > List Tools > Call Type List (double click)

The Call Type List window displays.

Click Retrieve to activate the Add button.

Click Add to display the Attributes pane used for defining the call types.

On the Attributes tab, enter the following information:

a.

Name: TestCallsHelloWorld (label to identify calls to this voice application)

b.

Call Type ID: automatically entered (after you save the definition)

Click Save to save each call type definition.

Repeat the above configuration steps to create and save a call label for the customhelloworld
call number with the name: TestCallsCustomHW

Close the Call Type List window.

Configure Dialed Numbers

Create a dialed number identification composed of the number the user will dial and routing
client you defined earlier. Associate this with the VRU label you defined earlier.

To configure the Dialed Numbers, use the ICM Configuration Manager as follows:

Access ICM and start the services needed for the Configuration Manager. Refer to 

 for details.

Double-click the Configuration Manager icon on the desktop.

The Configuration Manager window opens and displays a tree structure.

Select: Tools > List Tools > Dialed Number / Script Selector List

The Dialed Number / Script Selector List window displays.

Click Retrieve to activate the Add button.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)