Cisco Cisco Customer Voice Portal 8.0(1)
Figure 88: ICM - Create Call Script - Start Element
Step 4
On the Palette, General tab, click the Set Variable selection and drag a set variable element to
the workspace. Repeat this action three more times to create four Set Variable boxes as shown
below.
the workspace. Repeat this action three more times to create four Set Variable boxes as shown
below.
Note: In the following steps, if you do not see the ECC variable you need to configure in the
drop-down list, you may not have added it. Refer to
drop-down list, you may not have added it. Refer to
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 9: Comprehensive Call Flow Model Exercise
Section D: ICM Scripting Configuration for CVP