Cisco Cisco Customer Voice Portal 8.0(1)

Figure 100: Call Studio - Logic for Getting User Input

To connect the elements, complete the following sub-steps:

a.

Right click choices, select Exits States > Done and click Digits_01.

b.

For Digits_01 there are three exit states. Connect Done to Decision_01, max_nomatch to
DontGetIt, and max_noinput to HoldOn

c.

Decision_01 also has three exit states. Connect DontGetIt to the DontGetIt audio element,
connect U Pressed 1 to the U_Pressed_1 audio element, and connect U Pressed 2 to the
U_Pressed_2 audio element.

d.

Complete the logic by connecting the Done exits from each audio element to the CVP
Subdialog Return_01 element.

e.

Check that your connection patterns are the same as the ones in the example above.

Right click customhelloworld in the Navigator tree and select Validate.

You should see Validation successful in the status bar at the bottom of the Builder window. If
there is a validation issue, it displays in the Call Studio Problems window/tab below the work
area.

Save the modified application. You should not receive any error messages.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)