Cisco Cisco Customer Voice Portal 8.0(1)
Glossary
ACD
Automatic Call Distributor.
AIN
Advanced Intelligent Network, a broad term encompassing a carrier's interface to adjunct
computing devices like the Network Applications Manager.
computing devices like the Network Applications Manager.
ANI
Automatic Number Identification (calling party number).
Application
A specific set of customer call-processing business rules as captured in the customer's custom
NAM/ICM scripts, the customer's custom prompts, and any database lookups/API interactions
defined to the NAM/ICM. Generally these rules will apply to a specific customer function.
NAM/ICM scripts, the customer's custom prompts, and any database lookups/API interactions
defined to the NAM/ICM. Generally these rules will apply to a specific customer function.
Application Developer
The person who designs and writes the NAM/ICM scripts that comprise the logic of the
application.
application.
Application Prompts
The customer's custom prompts for use with their NAM/ICM scripts.
AS or App Server
Application Server, one component of the ISN. The VXML application responding the voice
browser.
browser.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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