Cisco Cisco Customer Voice Portal 8.0(1)

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CVP call server — Hosts a number of services including an IVR service, an SIP service,
and an ICM service that interfaces with ICM.

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CVP Operations Console — Provides a management interface for all of the Unified CVP
components.

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Video media server — Enables you to store, annotate, and retrieve video media files. For
example an agent might provide a caller with a video-based procedure for completing a
necessary function for a product.

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VoiceXML server — Executes advanced IVR applications.

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Reporting server — Receives reporting events from IVR, SIP, and VXML services;
transforms and writes reporting data to its database.

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Call Studio — Provides a consistent, integrated development platform for creating voice
applications. Unified CVP tools and third-party tools are integrated as plug-ins.

For additional information refer to the Configuration and Administration Guide for Cisco Unified
Customer Voice Portal.

Call Flow Model Exercises Used in this Guide

The Unified CVP product supports a number of functional deployment (call flow) models,
distributed network options, high availability options, and other configuration decisions that
create a large number of possible deployments. Refer to Cisco Unified Customer Voice Portal
Release 7.x Solution Reference Network Design (SRND).

This getting started guide supports simplified examples of the following call flow model
deployments:

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Unified CVP VXML Server Standalone Call Flow Model Exercises

These exercises build a simple test environment that demonstrates proper connection to the
CVP VXML server from your voice gateway. The call flow is directly between the gateway
and the CVP VXML server.

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Unified CVP VXML Server Standalone Call Flow Model (HelloWorld)

Access the CVP VXML server from the voice gateway to respond to a phone call by
launching the VXML server's default HelloWorld application.

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Unified CVP VXML Server Standalone Call Flow Model (customhelloworld)

Create and deploy a custom version of HelloWorld and modify the HelloWorld exercise
to use it.

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Unified CVP VXML Server Standalone Call Flow Model (with Reporting)

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)