Cisco Cisco Customer Voice Portal 8.0(1)
Step 1
If necessary, start the CVP Operations Console. Refer to
.
Step 2
From the Device Management menu, one-by-one select: CVP Call Server, CVP Reporting
Server, and CVP VXML Server and verify that each server is "configured."
Server, and CVP VXML Server and verify that each server is "configured."
Step 3
If any server's device state is Invalid, edit the server's configuration and click Save & Deploy.
This action should reset the server's state.
This action should reset the server's state.
Configure the VXML Server to Send Call Data
Complete the next steps to configure the VXML server to send call data to the reporting server.
Step 1
From the Operations Console, select Device Management > CVP VXML Server.
Step 2
Click the radio button to the left of the server's hostname and click Edit or click the Hostname
link.
link.
Step 3
On the Configuration tab, be sure the following functions are turned on (that is, Yes is selected):
a.
Enable reporting for this VXML server
b.
Enable reporting for VXML application details
Step 4
In the Inclusive filters box, enter *.*.*.* to include all data.
Step 5
When you finish configuring the reporting server, click Save & Deploy to save the settings and
deploy the reporting server.
deploy the reporting server.
Step 6
Restart the CVP all-in-one-box server.
Check Running Status of the Servers and Restart the VXML Server
In this task you examine the running status of the various CVP servers from the Operations
Console. As an exercise, you may also restart one of the servers from the Operations Console.
Console. As an exercise, you may also restart one of the servers from the Operations Console.
Step 1
From the Operations Console, select System > Control Center.
The Control Center - Network Map window displays.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 8: Unified CVP VXML Server Standalone Call Flow Model Exercise (with Reporting)
Unified CVP VXML Server with Reporting