Cisco Cisco Unified Customer Voice Portal 10.0(1)
•
Cisco ICM icm Distributor
•
Cisco ICM icm LoggerA
•
Cisco ICM icm RouterA
These services must be running before you can open the ICM Configuration Manager. If
necessary, select the services that are not running and click Start. Wait a few seconds after all
services are started.
necessary, select the services that are not running and click Start. Wait a few seconds after all
services are started.
Step 4
Close the Service Control window.
Step 5
For convenience, right click the Configuration Manager selection in the ICM Admin
Workstation folder and send its icon to the desktop. You can now close the ICM Admin
Workstation.
Workstation folder and send its icon to the desktop. You can now close the ICM Admin
Workstation.
Step 6
Double-click the Configuration Manager icon on the desktop.
The Configuration Manager window opens and displays a compacted tree structure.
Step 7
From the Configuration Manager select: Tools > Explorer Tools > Network VRU Explorer
(double click).
(double click).
Step 8
On the Network VRU Explorer window click Retrieve. This action displays the Add Network
VRU button. Click this button to display the Network VRU configuration tabs.
VRU button. Click this button to display the Network VRU configuration tabs.
Step 9
ON the Network VRU tab, add a VRU definition using the following values:
•
Name: Type10_CVP_VRU
•
Type: Type 10 (from the drop-down list)
•
Description: CVP VRU for Comprehensive Ex
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
113
Chapter 9: Comprehensive Call Flow Model Exercise
Section C: Install a Peripheral Gateway Between CVP and ICM