Cisco Cisco Unified Customer Voice Portal 10.0(1)

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ICM Services — Log into the Unified ICM server and double click the ICM Service Control
icon. Some of these services are shut down during configuration. If necessary, select any of
the following services that are Stopped and click Start.

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Cisco ICM icm Distributer

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Cisco ICM icm LoggerA

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Cisco ICM icm RouterA

Note: Where icm is the Unified ICM instance you are using for this exercise.

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CVP Servers — Log into the CVP all-in-one-box server and open the Operations Console.
Select System > Control Center.

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The call server should be Up. If it is Down, or if its status is Partial:

Examine the Hostname and IP address, if this information is correct, select the server and
click Start, select Refresh: Every 30 Seconds, and click Go. Wait at least two minutes.

If the hostname is incorrect, click the server's link and make the change, then click Save
& Deploy. If the IP address is incorrect or if you need to select services to activate (ICM,
IVR, and SIP should be selected), you must delete this definition and add a correct one.
Refer to 

• If you deploy a new server definition with a new hostname for the call server,

you must select the VXML server definition, select the new call server for
the Primary Call Server and Save & Redeploy the VXML server.

• If the status of the CVP call server is Partial, check the status of the Peripheral

Gateway, as described in the next main bullet: Peripheral Gateway on the
CVP Server.

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The VXML Server should be Up. If it is Down:

Examine the Hostname and IP address, if this information is correct , select the server and
click Start, select Refresh: Every 30 Seconds, and click Go. Wait at least two minutes.

If you need to change the server's definition, click the server's link. You can update the
Hostname and Primary Call Server selections, but if the IP address is wrong, delete the
definition and add one with the proper IP address. Refer to 

. You must click Save & Deploy to make your

changes effective.

Note: If you must delete the VXML server definition and add one with a corrected IP
address, you will need to redeploy the customhelloworld voice application. Refer to 

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The Gateway's status on the Control Center - Network Map will be N/A. To ensure that
the ingress gateway is up, click the link for the gateway's entry in the table and on the Edit
Gateway Configuration window, select IPS Commands > Show Version. You should

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)