Cisco Cisco Unified Customer Voice Portal 10.0(1)

5

Setting up, running, and administering the
Unified CVP product, including associated
configuration

6

Configuring the reporting server and
Reporting Database and using report
templates to generate reports

7

Isolating and solving problems in the Unified
CVP solution

Using the Unified CVP VXML software

9

Using the Call Studio environment to create
VXML applications and deploying
applications to the Unified CVP VXML
Server

Configuration options for Unified CVP
VXML Say It Smart plugins

Building components that run on the Unified
CVP VXML Server

Javadocs for Cisco Unified Customer Voice Portal are installed as part of
the Cisco Unified Customer Voice Portal software installation.

Java application programming interfaces
(APIs) to Unified CVP VXML software

The ports used by Unified CVP software
components

You can also find additional background information on these related products and technologies:

•

The Cisco Security Agent for Cisco Unified Customer Voice Portal - Cisco Security Agent
Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release 7.0(1)

•

Session Initiation Protocol (SIP) - 

 (http://

www.cisco.com/en/US/products/sw/voicesw/ps2157/products_data_sheets_list.html)

•

Simple Network Management Protocol (SNMP) - 

•

Cisco Support Tools - Cisco Support Tools User Guide for Cisco Unified Software, Release
2.1(1)

5)

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html

6)

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html

7)

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

8)

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_user_guide_list.html

9)

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_user_guide_list.html

10) http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_user_guide_list.html

11) http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_programming_reference_guides_list.html

12) http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_technical_reference_list.html

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)