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Cisco Unified Customer Voice Portal 10.0(1)
Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Figure 68: ICM Configuration Manager - PG Logical Controller ID...........................................................................115
Figure 69: ICM Configuration Manager - Add PG and Get ID.....................................................................................115
Figure 70: ICM Configuration Manger - Routing Client Label for PG........................................................................116
Figure 71: ICM Configuration Manager - Configure PG..............................................................................................116
Figure 72: ICM - Create Type 10 VRU Label...............................................................................................................117
Figure 73: ICM Configuration Manager - Identify the Default VRU............................................................................118
Figure 74: ICM - Add ICM Instance.............................................................................................................................119
Figure 75: ICM Setup - Add ICM Component - Cannot Install on a Workgroup Server..............................................120
Figure 76: ICM - Add Peripheral Gateway Instance.....................................................................................................121
Figure 77: ICM Setup - Select PG Type as VRU...........................................................................................................121
Figure 78: ICM - Add Peripheral Gateway - PIM.........................................................................................................122
Figure 79: ICM Setup - PG Setup - PIM Parameters....................................................................................................123
Figure 80: ICM - Add Peripheral Gateway - VRU Connection Port.............................................................................123
Figure 81: ICM Setup - Install PG - Enter Logical Controller ID.................................................................................124
Figure 82: ICM - Add Peripheral Gateway - Side A Preferred......................................................................................124
Figure 83: ICM Setup - Install PG - Network Interfaces...............................................................................................125
Figure 84: ICM Configuration Manager Message - Enable ECC Variables..................................................................127
Figure 85: ICM System Information - Enable ECC Variables......................................................................................127
Figure 86: ICM Expanded Call Variable List (ECC Variables).....................................................................................128
Figure 87: ICM - Create Network VRU Script..............................................................................................................135
Figure 88: ICM - Create Call Script - Start Element.....................................................................................................136
Figure 89: ICM - Create Call Script - Add Set Variable Elements................................................................................137
Figure 90: ICM - Create Call Script - Define user.microapp.media_server..................................................................137
Figure 91: ICM - Create Call Script - Define user.microapp.app_media_lib................................................................138
Figure 92: ICM - Create Call Script - Define user.microapp.ToExtVXML..................................................................138
Figure 93: ICM - Create Call Script - Define user.microapp.UseVXMLParams..........................................................139
Figure 94: ICM - Create Call Script - Connect Elements..............................................................................................140
Figure 95: ICM - Create Call Script - Validate Script...................................................................................................140
Figure 96: ICM Script - Add Call Transfer Label..........................................................................................................143
Figure 97: ICM Script Editor - Configure Label...........................................................................................................144
Figure 98: ICM Script Editor- Transfer Call.................................................................................................................144
Figure 99: Call Studio - Create Decision States............................................................................................................152
Figure 100: Call Studio - Logic for Getting User Input................................................................................................154
Figure 101: Call Studio - CVP Subdialog Return Element - Caller Input Error...........................................................171
Figure 102: ICM Scripting Tool - Monitoring Turned On.............................................................................................176
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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