Cisco Cisco Unified Customer Voice Portal 10.0(1)

Figure 47: CVP Operations Console - Control Center - Network Map

Note: The status of each server should be as shown above. The call server's status is Partial in
the standalone exercises because there is no PG connection to ICM needed. If you are continuing
the comprehensive exercise, the call server's status should be Up.

Optionally, perform the following steps to restart just the VXML server:

a.

From the Control Center, select the VXML server's radio button and click Shutdown and
confirm the operation.

b.

From the Refresh drop-down, select Every 30 Seconds and click Go.

c.

In about one minute, the Status for the VXML server will change to Not Reachable.
Reselect the VXML server and click Start and confirm the operation.

d.

Its status should change to Up in about one minute.

Place a Call that Requests the Custom Voice Application

Place a call into the system to cause the call server to send call data to the reporting server.

Note: Be sure you use the dial number for customhelloworld. The predefined HelloWorld voice
application creates minimal call data.

Place a call requesting the customhelloworld application as follows:

• For FXS (POTS) input: 7002221111

• For VoIP input: 7005551234

• For POTS or VoIP input for the comprehensive call flow model exercise: 7005557777.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)