Cisco Cisco Unified Customer Voice Portal 10.5(1)
Note:
• For configuration details for all the Unified CVP call flow models in a production environment,
refer to the Configuration and Administration Guide for Cisco Unified Customer Voice Portal.
• Cisco strongly recommends that you complete the exercises in the order presented in this
guide, even if you do not intend to create a standalone call flow production system. The
experiences in configuration and development in these exercises build on each other and
provide valuable troubleshooting experience. Once you have completed the simpler standalone
exercises, the comprehensive exercise will be easier to complete and troubleshoot.
experiences in configuration and development in these exercises build on each other and
provide valuable troubleshooting experience. Once you have completed the simpler standalone
exercises, the comprehensive exercise will be easier to complete and troubleshoot.
Audience
This document is intended for Call Center managers, Unified CVP system managers, Cisco
Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified ICM Hosted
(Unified ICMH) system managers, VoIP technical experts, and IVR application developers.
Readers of this manual should already have a general understanding of the Unified ICME
products, as discussed in the Pre-Installation Planning Guide for Cisco Unified Intelligent
Contact Management Enterprise and the Product Description Guide for Cisco Unified Intelligent
Contact Management Hosted. Readers should be familiar with general Unified ICM installation
and setup procedures.
Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified ICM Hosted
(Unified ICMH) system managers, VoIP technical experts, and IVR application developers.
Readers of this manual should already have a general understanding of the Unified ICME
products, as discussed in the Pre-Installation Planning Guide for Cisco Unified Intelligent
Contact Management Enterprise and the Product Description Guide for Cisco Unified Intelligent
Contact Management Hosted. Readers should be familiar with general Unified ICM installation
and setup procedures.
Organization
The manual is divided into the following chapters.
Description
Chapter
Describes the limited scope of this guide and how best to use the
guide.
guide.
Contains a high-level description of Unified CVP features and the
call flow model exercises used in this guide.
call flow model exercises used in this guide.
Indicates tasks that must be performed, or decisions that must be
made, when preparing for the Unified CVP exercises.
made, when preparing for the Unified CVP exercises.
Provides instructions on installing Unified CVP for each call flow
model exercise covered in this guide.
model exercise covered in this guide.
A basic that demonstrates connectivity for the various components.
Uses the build-in VXML server and a default voice application called
HelloWorld.
Uses the build-in VXML server and a default voice application called
HelloWorld.
Provides instructions for installing Unified Call Studio, which is
used to create and deploy a custom voice application.
used to create and deploy a custom voice application.
Modifies the Standalone - Simple exercise by creating custom version
of HelloWorld and deploying it.
of HelloWorld and deploying it.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
2
Preface
Audience