Cisco Cisco Unified Customer Voice Portal 10.5(1)

b.

Select the Expanded call context enabled box as shown above (upper left), and click the
Save button, then the Close button.

If ECC variables were already enabled, the Expanded Call Variable List window, shown below,
displays.

Note: You must click Retrieve to display the list of currently defined variables and activate the
Add button.

Add the "user" ECC variables from the table in the next step. The screen example below shows
the first user variable added: user.media.id and the dialog box ready for entry of the second
user variable.

Figure 86: ICM Expanded Call Variable List (ECC Variables)

To properly enter the user variables, please read the following notes carefully.

•

You must enter the name exactly as specified, otherwise, the ICM software will not be able
to use the variable to communicate with the ICM services.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)