Cisco Cisco Unified Customer Voice Portal 10.5(1)

For Save as Type, leave the default Sounds (".wav).

Click Change.

The Sound Selection window displays.

For Format, from the drop-down, scroll up and select: CCITT u-Law.

For Attributes, select the default: 8.00 kHz, 8 Bit, Mono, 7kb/sec

Click OK to accept the format, then Save to save the audio file.

Copy/transfer the newly created media file to the CVP all-in-one-box server to the folder:
C:\Cisco\CVP\VXMLServer\Tomcat\webapps\en-us\app

Modify the Application Script to Support the Media Files

Complete the following steps to use the media file you just created:

Access the CVP all-in-one-box server using a program such as VNC Viewer.

Open the Call Studio application and open the customhelloworld voice application you created
earlier.

Select the Audio_01 element and click the Audio tab.

Open the Audio Groups tree to access audio item 1.

Deselect Use Default Audio Path if it is selected.

In the URI box enter: http://<your IP for CVP all-in-one-box
server>:7000/en-us/<your_audiofile.wav> using forward slashes.

Example: http://10.86.132.141:7000/en-us/myfile.wav

Note: Call Studio expects the previous portion of the path to be
C:\Cisco\CVP\VXMLServer\Tomcat\webapps.

Save the modified application. You should not receive any error messages.

Right click customhelloworld in the Navigator tree and select Deploy.

In the Folder box enter: C:\Cisco\CVP\VXMLServer and click Finish to deploy the modified
voice application.

Open My Computer and navigate to
C:\Cisco\CVP\VXMLServer\applications\customhelloworld\admin and double-click
updateApp.bat to update the voice application on the VXML server. Press any key to close
the command window.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)