Cisco Cisco Unified Customer Voice Portal 10.5(1)

Things to consider:

We are currently experiencing heavy call
volume. Please hold, your call will be

•

You may have tried to make calls immediately after you restarted the
CVP server. This could cause calls to "back up" because they are not
ending properly.

answered in the order it was received....please
continue to hold.

We are currently experiencing heavy call
volume. Please try your call again later.

To check for "backed up calls," on the CVP server open the File
Manager and navigate to: C\Cisco\CVP\VXMLServer\admin and run
status.bat. If the status window shows "Active Callers" it means that
calls are not being completed. The test license for CVP all-in-one-box
allows a maximum of 30 callers, therefore, if calls are not being
completed, you could receive the "heavy call volume" message. You
would also notice that 30 ports are allowed and but zero ports are
available.

•

Restart the VXML server to clear the calls (from the Operations Console
select: System > Control Center and restart). Then try your call again.
Be sure to give the server time to come up.

Things to consider:

I'm sorry, there was a problem with this
application. Please call back later.

•

Be sure the application's name is spelled properly in the gateway's
configuration, including upper/lower case.

Examples: HelloWorld and customhelloworld

Voice Gateway Troubleshooting Issues and Tips

The following topics provide troubleshooting help and management tips for the voice gateway
shown in the flow charts for the getting started exercises. Refer to 

Verify that the Voice Gateway is Added to the Operations Console and is "Reachable"

You added the voice gateway to the Operations Console in 

. Verify that the gateway is defined to the console and is

"reachable" as follows:

1. Using VNC Viewer or a similar program, access the CVP server or virtual machine and

start the Operations Console program: Start > Programs > Cisco Unified Customer
Voice Portal > Operations Console.

2. Log into the Operations Console using the password you established during the CVP

installation process.

3. From the Operations Console menu, select: Device Management > Gateway. You should

see a list of all the gateways you have defined. Each gateway's status should be Configured.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)