Cisco Cisco Unified Customer Voice Portal 10.5(1)

Figure 36: Call Studio - Creating customhelloworld Call Flow - Audio Element

If you are creating the non-TTS version of this exercise, complete the following sub-steps:

a.

Select the Audio element block in the design window, as shown below.

b.

In the Element Configuration window (right-hand window) select the Audio (tab) .

c.

Expand the Audio Groups tree to show Audio Groups > Initial > audio item 1.

d.

Select audio item 1 to display the audio choices and entry boxes.

e.

Because you will enter a specific audio path in the URI box, deselect Use Default Audio
Path.

f.

In the URI entry box enter the location of the audio file on the media server, using your
server's IP address (use the CVP all-in-one-box IP address).

Example, enter: http://10.86.132.141:7000/CVP/audio/holdmusic.wav

You will copy holdmusic.wav there in the next substep.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)