Cisco Cisco Unified Customer Voice Portal 11.0(1)

Discusses how to configure the VXML Server using the
Operations Console.

Provides information about the database schema.

Discusses generating reports.

Provides a list of best practices.

Related Documentation

 Planning your Unified CVP solution is an important part of the process in setting up

Unified CVP. Cisco recommends that you read the Cisco Unified Customer Voice Portal Release
7.x Solution Reference Network Design (SRND) guide before configuring your Unified CVP
solution. With Unified CVP 7.x, the Planning Guide for Cisco Unified Customer Voice Portal
has been incorporated into the SRND guide.

Unified CVP provides the following documentation:

• Cisco Security Agent Installation/Deployment for Cisco Unified Customer Voice Portal

provides installation instructions and information about Cisco Security Agent for the Unified
CVP deployment.We strongly urge you to read this document in its entirety.

• Cisco Unified Customer Voice Portal Release 7.x Solution Reference Network Design (SRND)

provides design considerations and guidelines for deploying contact center voice response
solutions based on Cisco Unified Customer Voice Portal (CVP) 7.x releases.

• Configuration and Administration Guide for Cisco Unified Customer Voice Portal describes

how to set up, run, and administer the Cisco Unified CVP product, including associated
configuration.

• Element Specifications for Cisco Unified CVP VXML Server and Unified Call Studio describes

the settings, element data, exit states, and configuration options for Elements.

• Installation and Upgrade Guide for Cisco Unified Customer Voice Portal describes how to

install Unified CVP software, perform initial configuration, and upgrade.

• Operations Console Online Help for Cisco Unified Customer Voice Portal describes how to

use the Operations Console to configure Unified CVP solution components.

• Port Utilization Guide for Cisco Unified Customer Voice Portal describes the ports used in

a Unified CVP deployment.

• Programming Guide for Cisco Unified CVP VXML Server and Unified Call Studio describes

how to build components that run on the Cisco Unified VXML Server.

• Say It Smart Specifications for Cisco Unified CVP VXML Server and Unified Call Studio

describes in detail the functionality and configuration options for all Say It Smart plugins
included with the software.

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)