Cisco Cisco Unified Customer Voice Portal 11.0(1)

event occurred versus
when it was written to
the database (for
example, a long lag
may indicate problems
with the reporting
server)

VXMLHotLink Table

Hotlink is a globally accessible utterance and/or key press that immediately brings the call to a
specific part of the call flow or throws an event. This table contains information (hotlink name,
hotlink datetime and the elementId) about the hotlink that occurred in an element.

The unique id for the
element in which the
hotlink activated

Yes (Composite index
ElementID,
CallStartDate)

No

int8

ElementID

Date of the call, for
data purging purposes

Yes (Composite index
ElementID,
CallStartDate)

No

date

CallStartDate

The date and time
when the hot link
activated

Yes

No

datetime

EventDateTime

The name of the hot
link

No

No

nvarchar(51)

Name

The name of the
message bus that

No

No

varchar(42)

MessageBusName

delivers the VXML
data feed message
The date and time of
the database operation

No

No

datetime

DBDateTime

(when the record was
inserted). This is useful
for debugging purposes
to determine lags
between when the
event occurred versus
when it was written to
the database (for
example, a long lag
may indicate problems
with the reporting
server)

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)