Cisco Cisco Customer Voice Portal 8.0(1)

to determine lags
between when the
event occurred versus
when it was written to
the database (for
example, a long lag
may indicate problems
with the reporting
server)

ResultRef Table

This is the table to map a ResultID to a result string.

The unique id of a
result

Yes (Primary Key)

No

int

ResultID

The name of the
element result

No

No

nvarchar(96)

Name

1, "Normal"

2, "Invalidated"

3, "HotEvent"

4, "HotLink"

5, "Hang Up"

6, "Error"

7, "Transfer"

SubSystemTypeRef Table

This is the table to map a SubSystemTypeID to a Unified CVP Service type.

The unique id of a
Service type

Yes (Primary Key)

No

int

SubSystemTypeID

The name of the
Service type

No

No

nvarchar(96)

Name

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)