Cisco Cisco Customer Voice Portal 8.0(1)
Total
Transfers
Transfers
Num
Apps
Visited
Apps
Visited
Num
Errors
Errors
Num
Time Out
Time Out
DNIS
ANI
Call
Duration
Duration
Time
Start
Date
Date
CallGUID
Call
Num
Num
A6F00014-
6944B976
6944B976
0
1
0
0
3110
191191191
50
0:40:48
11/30/2006
2AC38680-
7F6C11DB-
7F6C11DB-
3
900D0014-
6944B962
6944B962
0
1
0
0
3110
190190190
50
0:40:50
11/30/2006
2BF25095-
7F6C11DB-
7F6C11DB-
4
A6F10014-
6944B976
6944B976
1
0
0
0
8001431001
1
14
0:40:50
11/30/2006
2BFA1D3C-
7F6C11DB-
7F6C11DB-
5
82AB0014-
6944B8CC
6944B8CC
0
1
0
0
3110
191191191
50
0:40:51
11/30/2006
2C61F58D-
7F6C11DB-
7F6C11DB-
6
900E0014-
6944B962
6944B962
2
1
0
0
8001431001
1
130
0:40:53
11/30/2006
2D685567-
7F6C11DB-
7F6C11DB-
7
82AC0014-
6944B8CC
6944B8CC
0
1
0
0
3110
190190190
50
0:40:53
11/30/2006
2DBC1546-
7F6C11DB-
7F6C11DB-
8
A6F20014-
6944B976
6944B976
0
1
0
0
3110
191191191
50
0:40:54
11/30/2006
2E2D8EB6-
7F6C11DB-
7F6C11DB-
9
900F0014-
6944B962
6944B962
Unified CVP Application Summary Report
To measure the overall effectiveness of various self-service applications, the application summary
report displays the core application data.
report displays the core application data.
Table 11: Unified CVP Application Summary Report
Caller Abandon
Handled
Offered
Group Name
1,620
3,248,281
3,276,239
Reporting GD DTMF 60sec
Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
84
Chapter 7: Reporting Against the Database
Unified CVP Application Summary Report