Cisco Cisco Customer Voice Portal 8.0(1)

CallBackEvent Table

This table holds a record of each callback event that occurs for the call.

This table holds seven days' worth of data. Purge daily. See Database Purge.

A Unique generated key to

replace the CallGuid

PK, FK

No

integer

SurrogateID

throughout the Callback

schema.
Date of the callback for data

purging purposes

PK

No

date

CallStartDate

Date and time of the event

No

No

datetime year to

fraction(3)

EventDateTime

See Values below. 

Yes

Yes

integer

CauseId

The date and time of the

database operation.

No

No

datetime year to

fraction(3)

DBDateTime

The unique id of a event type.

FK

No

integer

EventTypeId

Table Values (ID, CauseID)

0 = busy

1 = noanswer

2 = noresponse

3 = invalid_number

4 = connected

5 = caller_canceled

6 = trunksbusy

7 = error

CallBackQueue Table

This table holds data for the queue in which the call sits until its scheduled time or untill a slot

becomes available.

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)