Cisco Cisco Customer Voice Portal 8.0(1)

Zero Duration Calls and Writing Reports

On occasion, messages are dropped—even for an otherwise successful call. In such cases,

EndDateTime is set to the same value as StartDateTime. Thus, if a call appears to be of 0

duration, report writers will know to exclude such a call from consideration in cases where it

would otherwise skew metrics.

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)