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Cisco Cisco Customer Voice Portal 8.0(1)

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The average number of seconds a call was in a particular element. Calculated by subtracting
the start time from the end time over all the elements within the grouping.
Sample Report Application Summary 15 Report
Figure 16: Application Summary 15
Sample Report Application Summary Daily Report
Figure 17: Application Summary Daily
Sample Report Application Summary Weekly Report
Figure 18: Application Summary Weekly
Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 3: Unified CVP Templates for Unified Intelligence Center
Application Summary Reports (15, Daily, and Weekly)