Cisco Cisco Customer Voice Portal 8.0(1)

Call Traffic Reports (15, Daily, and Weekly)

There are three Call Traffic Reports: Call Traffic 15, Call Traffic Daily, and Call Traffic Weekly.

These reports indicate the CallServer/VXML Server load during the course of the day. Call

center administrators can monitor peak call volume times and monitor load evels on various

callservers/vxml servers.

The three reports display the same data and aggregate the data for different time periods.See

Fields in this report are populated from these tables:

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The date and time of the call, from the start of the increment. From the dbatetime field of the

appropriate Call Traffic table (15, Daily, or Weekly).

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The type of Unified CVP Service used for the call, such as SIP, IVR,VXML, where the Call

Summary table SubSystemTypeID = SubsystemTypeRef.SubsystemTypeRefID.

 for the list of sybsystem types.

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The type of call, where the Call Summary Table CallTypeID = CallTypeRef.CallTypeID.

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Total number of calls in this period. From the NumCalls field of the appropriate Call Traffic

table (15, Daily, or Weekly).

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Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)