Cisco Cisco Unified Customer Voice Portal 11.0(1)

Database backups are written to the local database server. However, storing backups only on a
local machine does not protect the customer against server failure or the loss of a site. Cisco
recommends that Unified CVP customers copy the backup files to a different machine, preferably
at a different location. Customers who choose to do this must assume all security and backup
management responsibilities.

Database backups are essentially the same size as the originating database. Due to disk size
limitations, Unified CVP can store a maximum of two backups. Customers who wish to store
more copies of database backups must copy the backups to another location.

Database restore is not supported through the Operations Console. To restore the Unified CVP
database, a customer must manually run the Informix command from a command prompt.

When restoring a pre-Unified CVP 7.0 version of Unified CVP reporting data, once the restore
is complete run the UpgradeReportingRunAsCVP_DBAdmin.bat script, which comes with
Unified CVP 7.0. This script will upgrade the schema and recreate the Unified 7.0 stored
procedures.

Note: Failure to run this script will leave the database and software in an inconsistent state with
respect to the rest of the Unified CVP 7.x installation.

Synchronizing Timestamps

Call Servers, VXML Servers, and Reporting Servers must have their clocks synchronized in
order to assure accurate timestamps in both the database and log files. Since Unified CVP
components do not themselves synchronize machine times, a cross-component time
synchronization mechanism, such as NTP, must be used.

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(1)