Cisco Cisco Unified Customer Voice Portal 11.0(1)
Viewing Reporting Statistics
The Reporting Server publishes statistics that include the number of events received from the
IVR, SIP, and VoiceXML services during an interval and the total events published since the
Reporting Server started.
IVR, SIP, and VoiceXML services during an interval and the total events published since the
Reporting Server started.
Reporting Server Statistics
Reporting Server statistics include the total number of events received from the IVR, SIP, and
VoiceXML services.
VoiceXML services.
Access Reporting Server statistics either by:
•
Choosing System > Control Center, selecting a Reporting Server, and then clicking the
Statistics icon in the toolbar.
Statistics icon in the toolbar.
•
Choosing Device Management > CVP Reporting Server, selecting a Reporting Server,
and then clicking the Statistics icon in the toolbar.
and then clicking the Statistics icon in the toolbar.
Table 5: Reporting Server Statistics
The following table describes the Reporting Server statistics.
Description
Statistic
Interval Statistics
The time the system started collecting statistics for the current interval.
Start Time
The amount of time that has elapsed since the start time in the current
interval.
interval.
Duration Elapsed
The interval at which statistics are collected. The default value is 30
minutes.
minutes.
Interval Duration
The total number of reporting events received from the VoiceXML service
during this interval. For each reporting event received from the VoiceXML
service, this metric will be increased by one.
during this interval. For each reporting event received from the VoiceXML
service, this metric will be increased by one.
VXML Events Received
The total number of reporting events received from the SIP Service during
this interval. For each reporting event received from the SIP Service, this
metric will be increased by one.
this interval. For each reporting event received from the SIP Service, this
metric will be increased by one.
SIP Events Received
The total number of reporting events received from the IVR service in
the interval. For each reporting event received from the IVR service, this
metric will be increased by one.
the interval. For each reporting event received from the IVR service, this
metric will be increased by one.
IVR Events Received
The total number of writes to the database made by the Reporting server
during the interval. For each write to the database by the Reporting server,
this metric will be increased by one.
during the interval. For each write to the database by the Reporting server,
this metric will be increased by one.
Database Writes
Aggregate Statistics
The time the service started collecting statistics.
Start Time
Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(1)
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Chapter 4: - Configuring the Reporting Server
Viewing Reporting Statistics