Cisco Cisco Customer Voice Portal Downloads

Changing a Reporting Database User Password

The Unified CVP installation procedure creates the following three user accounts and sets an
initial password for each account. You can change passwords from the Reporting Server screen
in edit mode, but you can only change one user password at a time.

•

Informix User (Instance Owner) - Starts and stops the Reporting database, using Informix
tools.

•

Unified CVP Database Administrator - Uses the Operations Console to run backups, schedule
purges, check database used space, and add and remove Reporting users.

•

Unified CVP Database User (Application User) - Connects, inserts, and updates records in
the Informix database. This user cannot modify the Reporting schema.

Procedure

To change a reporting database user password:

Choose Device Management > CVP Reporting Server.

The Find, Add, Delete, Edit Reporting Servers window opens.

Select the Reporting Server to edit by clicking the link to its name under the Hostname column.

Click Edit.

The Edit Reporting Server Configuration window opens with the current settings displayed.

Select the Database Administration menu in the toolbar, then select Change User Passwords.

The Reporting Server: Change User Passwords page opens, displaying the IP address and host
name for the currently selected Reporting Server.

In the User field, use the drop-down menu to select the user whose password you want to change.

In Old Password field, enter the existing password for that user.

In the New Password field, enter the new password.

Note: Passwords must follow guidelines for secure passwords.

In the Reconfirm Password field, retype the new password.

Click Save & Deploy to save the changes to the Operations Console database and deploy them
to the Reporting Server.

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(1)