Cisco Cisco Unified Customer Voice Portal 10.5(1)

Preface

Purpose

This document provides information to help you configure and manage the Reporting Server.

Audience

This guide is intended for Call Center managers, Unified Customer Voice Portal (CVP) system
managers, Cisco Unified Intelligent Contact Management Enterprise (ICME) and Cisco Network
Application Manager (NAM) system managers, VoIP technical experts, and IVR application
developers. Readers of this guide should already have a general understanding of Unified CVP
software. Readers should be familiar with general Unified CVP installation and setup procedures.

Organization

This guide is divided into the following chapters:

Provides an introductory discussion of the Reporting Server.

Discusses topics to be aware of if you plan to use Unified
CVP reporting.

Discusses concepts to be kept in mind while managing the
database.

Discusses how to configure the Reporting Server using the
Operations Console.

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(1)