Cisco Cisco Customer Voice Portal 8.0(1)

Cisco

Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation, Obtaining Support, and Security Guidelines....................................................4

1. Introduction to the Reporting Server...........................................................................................................5

Overview.....................................................................................................................................................5
How the Reporting Server Functions.........................................................................................................5

2. Managing the Database..............................................................................................................................9

Data Retention.........................................................................................................................................10

Data Categories.......................................................................................................................................12
Database Backup.....................................................................................................................................12
Retries: Backup and Purge.......................................................................................................................13
Database Recovery..................................................................................................................................14

How to Perform a Complete Database Restore...................................................................................14

Database Users........................................................................................................................................15

Instance Owner....................................................................................................................................15
Database Administrator.......................................................................................................................15
Application User...................................................................................................................................15
Reporting User....................................................................................................................................15

Failure and Restoration............................................................................................................................16

3. Configuring the Reporting Server.............................................................................................................17

Adding a Reporting Server to the Operations Console............................................................................17

Adding a Reporting Server..................................................................................................................18
Viewing Device State...........................................................................................................................22

Editing a Reporting Server in the Operations Console.............................................................................22

Editing a Reporting Server..................................................................................................................22
Guidelines for Choosing Secure Passwords........................................................................................32
Uploading a Log Messages XML File..................................................................................................33
Downloading a Log Messages XML File.............................................................................................34
Editing the Log Messages XML File....................................................................................................35
Unified CVP Event Severity Levels......................................................................................................35

Applying a License to a Reporting Server Using the Operations Console...............................................36

Applying a License to a Reporting Server...........................................................................................36

Deleting a Reporting Server From the Operations Console.....................................................................37

Deleting a Reporting Server................................................................................................................37

Viewing Reporting Statistics.....................................................................................................................38

Reporting Server Statistics..................................................................................................................38

Finding a Reporting Server in the Operations Console............................................................................40

Finding a Reporting Server..................................................................................................................40

Adding and Removing a Device from a Device Pool................................................................................41

Adding or Removing a Device From a Device Pool.............................................................................41

4. Configuring the VXML Server for Reporting..............................................................................................43

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)

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