Cisco Cisco Customer Voice Portal 8.0(1)

Database Backup and Recovery

Issues to keep in mind are:

•

Managing your backup strategy

•

Turning off Reporting Server when doing database recovery

These are discussed in 

Only Use Reporting Users when Querying the Database

In the interests of security, allow only reporting users to generate reports.

Informix, Operating System Time, and Local Time

Informix only displays a datetime that corresponds to the same time zone as the Informix server
operating system's time zone. As a result, two items must be kept in mind:

•

If you wish a datetime to be displayed for a time zone other than that of the Informix server
operating system, you must use reporting tools or SQL tools (for example, those available
with Crystal Reports or Java) to do this.

•

If, in your system, you are using more than one Informix server for Unified CVP reporting,
it is best if all such server OSs are set to the same time zone. This helps avoid confusion.

Assuring Accurate Time Stamps for Reporting and Logging

Unified CVP components do not themselves synchronize machine times. However, customers
must provide a cross-component time synchronization mechanism, such as NTP, to ensure
accurate time stamps for reporting and logging.

Passwords

Note: Passwords on the Reporting Server must be created as part of the Unified CVP installation
or by means of the Operations Console. Updating of passwords must be done via the Operations
Console. Do not use any other means to create or update passwords.

Reporting passwords are subject to both the Unified CVP password policy and the password
policy enforced by the operating system of the computer on which the Reporting Server resides.

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)