Cisco Cisco Unified Customer Voice Portal 11.0(1)

SIP, H.323, and VoiceXML calls handled by the Call Servers is stored in the Reporting Database.
You can also add the server to one or more logical groups of devices, called device pools.

Adding a Reporting Server

Create a new Reporting Server either by using an existing Reporting Server configuration as a
template or by filling in its values from scratch.

You must configure the Call Server to associate with the Reporting Server before configuring
the Reporting Server.

Collect the following information about the Reporting Server and Reporting Database during
the installation of Unified CVP software:

Information Needed:

•

Host name of the Call Server associated with the Reporting Server

•

Host name and IP address of the server on which the Reporting Database resides

•

The Reporting password that was entered during installation

Procedure

To add a Reporting Server:

Choose Device Management > CVP Reporting Server.

A window listing Reporting Servers opens.

Note: To use an existing Reporting Server as a template for creating the new Reporting Server,
select the Reporting Server by clicking the radio button preceding it and then click Use As
Template.

Click Add New.

The Reporting Server Configuration window opens to the General Tab.

Enter the IP Address and Hostname for the Reporting server and any other desired information.

Associate one or more Call Servers to the Reporting server by selecting a Call Server listed in
the Available pane and clicking the right arrow to add it to the Selected pane.

Select the Reporting Properties tab and configure reporting properties.

Optionally, select the Device Pool tab and add the Reporting Server to a device pool.

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)