Cisco Cisco Unified Customer Voice Portal 10.5(1)

ICM Router CallKey

Yes

No

int

RouterCallKey

ICM RouterCallKeyDay

Yes

No

int

RouterCallKeyDay

ICM
RouterCallKeySequenceNumber

Yes

Yes

int

RouterCallKeySequenceNumber

Date and time of the event

Yes

No

datetime

EventDateTime

The name of the message bus
that delivers the VXML
datafeed message

No

No

varchar(42)

MessageBusName

The date and time of the
database operation

No

No

datetime

DBDateTime

CauseRef Table

This is the table to map a CauseID to the cause.

The unique id of a call
event cause

Yes (Primary Key)

No

int

CauseID

The cause of the event

No

No

nvarchar(96)

Name

0, "None"

1, "Normal Completion"

2, "Call Abandon"

3, "Call Transferred"

4, "New Transaction"

5, "Busy"

6, "No Answer"

7, "Maintenance"

8, "Net Congestion"

9, "Net Not Obtainable"

10, "Reorder Tone"

11, "Resources Not Available"

12, "Trunks Busy"

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)