Cisco Cisco Unified Customer Voice Portal 10.5(1)

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Unified CVP Application Summary Report

To measure the overall effectiveness of various self-service applications, the application summary
report displays the core application data.

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Reporting GD DTMF 60sec

Unified CVP VXML Element By Call Report

Customers who deploy self-service applications need a report that tracks a call's path through
VXML elements. This report is used to debug and monitor VXML applications after they are
deployed.

Subdialog Start

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Subdialog Start 01

Start

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start

ReqICMLabel

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ReqICMLabel

ElementFlag

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Flag Done

Voice

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Audio Exit

Voice

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Audio ValidLabel

Subdialog Return

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Subdialog Return 01

End

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end

Unified CVP and Unified ICME Report

Customers who deploy self-service applications with their Unified ICME or Unified CCE system
need a report that will track the details of this system as well as Unified CVP details. Crystal
Reports can join data from more than one ODBC connection. In particular, Crystal Reports
functionality allows you to select two data sources (in this case, one from Unified CVP Informix
tables and one from Microsoft SQL Server tables) and create a join report.

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)