Cisco Cisco Unified Customer Voice Portal 10.0(1)

Do the following before adding a VXML Server to the Operations Console:

•

Collect the host name or IP address of the VXML Server during the installation of Unified
CVP software.

•

Install and configure at least one Call Server before configuring the VXML Server.

•

Review Call Studio scripts, noting any of the following items you want to include or exclude
from VXML Server reporting data:

–

Application names

–

Element types

–

Element names

–

Element fields

–

ECC variables

Procedure

To add a VXML Server:

Choose Device Management > VXML Server.

The Find, Add, Delete, Edit VXML Servers window opens.

Note: To use an existing VXML Server as a template for creating the new VXML Server, select
the VXML Server by clicking the radio button preceding it and then click Use As Template.

Click Add New.

The VXML Server Configuration window opens to the General Tab.

Enter the general server information and choose a primary Call Server.

Optionally, choose a backup Call Server.

Select the Configuration Tab, then configure VXML Server properties.

Optionally, select the Device Pool tab and add the VXML Server to a device pool.

Optionally, select the Infrastructure tab and configure log file and syslog settings.

When you finish configuring the VXML Server:

a.

click Save to save the settings in the Operations Server database

b.

OR click Save & Deploy to save the settings in the Operations Server database and deploy
the changes to the Reporting Server

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)