Cisco Cisco Unified Customer Voice Portal 10.0(1) Troubleshooting Guide

Contents

Introduction

Problem

Solution

Increase Virtual Memory

Contact Developer Services

Frequently Asked Questions

Introduction

This document describes the problem where the Voice XML (VXML) server runs out of memory
and reports:

java.lang.OutOfMemoryError: PermGen space

Problem

In some cases, the VXML Server/Tomcat crashes and displays an OutOfMemoryError message.

These snippets are seen in the VXML server application error logs.

Exception in thread "Message Buffering Thread Error with admin

application update,xx/xx/2013 xx:xx:xx.xxx, The error was:

There was a problem loading classes local to the application

<application Name>. The root cause was:

java.lang.OutOfMemoryError: PermGen space

com.audium.server.AudiumException: There was a problem loading

classes local to the application <applicationname>

.at com.audium.server.controller.AudiumServerConfiguration.

loadLocalClasses (AudiumServerConfiguration.java:1405)

at com.audium.server.controller.AudiumServerConfiguration.

<init>(AudiumServerConfiguration.java:212)

Caused by: java.lang.OutOfMemoryError: PermGen space

Solution

When you run Customer Voice Portal (CVP) and come across an OutOfMemoryError message,
refer to these steps for the workaround.

Increase Virtual Memory

In many cases, an increase of the virtual memory helps. In order to increase the virtual memory in
CVP Versions 8.5 and 9.0, complete these steps:

Windows 2003

Navigate to:
Start > Run > Regedit