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The date and time a
call ended with

No

Yes

datetime

EndDateTime

hang-up or disconnect
(but see the Note
below)

The UUI of the
originating caller sent
by telephony provider

No

Yes

varchar(100)

UUI

The IIDIGITS of the
originating caller sent
by telephony provider

No

Yes

varchar(100)

Iidigits

The external UID of
the caller if the call is
associated with a user

No

Yes

varchar(50)

UID

The number of
applications visited

No

No

int

NumAppVisited

during the life of the
call

The number of times
that the call is opt out
to an agent

No

No

int

NumOptOut

The total number of
times the call is
transferred out

No

No

int

TotalTransfer

The number of times
the call timed out

No

No

int

NumTimeOut

The number of errors
that occurred during
the call

No

No

int

NumError

The number of times
the call is on hold due
to unavailable port

No

No

int

NumOnHold

The date and time of
the database operation

No

No

datetime

DBDateTime

Note: On occasion, messages are dropped—even for an otherwise successful call. In such cases,
EndDateTime is set to the same value as StartDateTime. Thus, if a call appears to be of 0
duration, report writers will know to exclude such a call from consideration in cases where it
would otherwise skew metrics.

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)