Cisco Cisco Unified Customer Voice Portal 11.0(1)

b.

If it returns 'IBM Informix Dynamic Server Version 10.00.??? -- Quiescent…', change the
database to multiuser mode by typing: onmode -m then wait 2 minutes, and recheck the
status by typing: onstat –

c.

If it returns 'IBM Informix Dynamic Server Version 10.00.??? -- On-Line', the database
is ready to support the Unified CVP application

Database Users

Unified CVP defines four categories of database users. The four categories are instance owner
(informix), database administrator, application user, and reporting user.

Instance Owner

During the Unified CVP installation, a user named 

 is created. This user owns the

Informix instance and can run the IDS service. This account should never be used to access the
Unified CVP database.

Database Administrator

The 

 user will create, update, and own the database. This account should not be

used to run the database or to run reports against the system.

The cvp_dbadmin user can create and delete reporting users and perform database administrative
activities, such as purge and backup.

Application User

The Unified CVP JDBC uses 

 to access the Informix database. This user has the

rights to connect, insert, update, and delete records in the Unified CVP database. If this user's
password expires, then data insertion and purge will fail. This could result in data loss.

Reporting User

Reporting users are created and deleted by a database administrator using the Operations Console.
Multiple reporting users are allowed. Reporting users have read-only access to the Unified CVP
database.

Only reporting users should be allowed to generate reports. As stated, these users have read-only
database access; therefore, they cannot accidentally modify the database schema or database
data.

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)