Cisco Cisco Unified Customer Voice Portal 11.0(1)
Preface
Purpose
This document describes the Reporting Server, including how to configure and manage it, and
discusses the hosted database.
discusses the hosted database.
Audience
This document is intended for Call Center managers, Unified Customer Voice Portal (CVP)
system managers, ICM/NAM system managers, VoIP technical experts, and IVR application
developers. Readers of this manual should already have a general understanding of Unified
CVP software. Readers should be familiar with general Unified CVP installation and setup
procedures.
system managers, ICM/NAM system managers, VoIP technical experts, and IVR application
developers. Readers of this manual should already have a general understanding of Unified
CVP software. Readers should be familiar with general Unified CVP installation and setup
procedures.
There will also be a significant contingent of people familiar with TDM IVR products, unrelated
to contact centers (these people will be buying the Unified CVP Standalone deployment).
to contact centers (these people will be buying the Unified CVP Standalone deployment).
Organization
This manual is divided into the following chapters:
Description
Chapter
Provides an introductory discussion of the Reporting Server.
Discusses concepts to be kept in mind while managing the
database.
database.
Discusses how to configure the Reporting Server using the
Operations Console.
Operations Console.
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)
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