Cisco Cisco Unified Customer Voice Portal 11.0(1)

Filtering Data to be Stored in the Database

Users can reduce the data generated by means of data filters (for VoiceXML Server application
detail data filtering, see 

). Either adding more exclusive filters, or using fewer inclusive filters, would cut down on

the amount of data stored.

ECC Variable Security

Unified CVP offers administrators the ability to choose not to persist sensitive ECC data in the
database. Users define ECC variables in Unified ICME and by default they are not persisted in
the Unified CVP database.

The Caller_input and FromExtVXML ECC variables are subject to many application-dependent
uses. For security purposes, flag these two variables as not persistent in Unified ICME 7.1. If
there ever is anything in them that needs to be stored, the routing script can copy the data to an
appropriate variable for storage in the database.

Additionally, the VoiceXML Server allows you to filter out sensitive data as well—see 

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)