Cisco Cisco Unified Customer Voice Portal 11.0(1)
Zero Duration Calls and Writing Reports
On occasion, messages are dropped—even for an otherwise successful call. In such cases,
EndDateTime is set to the same value as StartDateTime. Thus, if a call appears to be of 0
duration, report writers will know to exclude such a call from consideration in cases where it
would otherwise skew metrics.
EndDateTime is set to the same value as StartDateTime. Thus, if a call appears to be of 0
duration, report writers will know to exclude such a call from consideration in cases where it
would otherwise skew metrics.
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)
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Chapter 7: - Reporting Best Practices
Zero Duration Calls and Writing Reports