Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Zero Duration Calls and Writing Reports
On occasion, messages are dropped—even for an otherwise successful call. In such cases,
EndDateTime is set to the same value as StartDateTime. Thus, if a call appears to be of 0
duration, report writers will know to exclude such a call from consideration in cases where it
would otherwise skew metrics.
EndDateTime is set to the same value as StartDateTime. Thus, if a call appears to be of 0
duration, report writers will know to exclude such a call from consideration in cases where it
would otherwise skew metrics.
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)
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Chapter 7: - Reporting Best Practices
Zero Duration Calls and Writing Reports