Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
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NINSTALLING
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ISCO
CVP V
OICE
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XML 3.1
Installation Guide
Uninstalling Cisco CVP VoiceXML
The Cisco CVP VoiceXML uninstaller provides two different uninstall methods – a complete
uninstall, which uninstalls CVP VoiceXML Studio and CVP VoiceXML Server, or uninstalling
specific components. The uninstaller can be run by selecting Start -> All Programs -> Cisco
Customer Voice Portal and choosing Uninstall Cisco CVP VoiceXML or by running the
executable named “Uninstall Cisco CVP VoiceXML.exe” located in the Uninstall Cisco CVP
VoiceXML folder.
uninstall, which uninstalls CVP VoiceXML Studio and CVP VoiceXML Server, or uninstalling
specific components. The uninstaller can be run by selecting Start -> All Programs -> Cisco
Customer Voice Portal and choosing Uninstall Cisco CVP VoiceXML or by running the
executable named “Uninstall Cisco CVP VoiceXML.exe” located in the Uninstall Cisco CVP
VoiceXML folder.
Complete Uninstall
This option will uninstall all components of Cisco CVP VoiceXML, regardless of when each
component was installed. The uninstaller will act as described in each of the following sections.
component was installed. The uninstaller will act as described in each of the following sections.
Uninstalling Specific Components
The uninstaller allows for the removal of individual components, while retaining all other
components regardless of when the component was installed.
components regardless of when the component was installed.
Uninstalling CVP VoiceXML Studio
The uninstaller will delete the entire Studio folder in the installation directory except for the
folder:
folder:
INSTALLATION_PATH\Studio\eclipse\workspace
It is recommended to back up all important data such as application project folders before
starting the uninstallation process. Note that if Studio was configured to store its projects in a
directory outside of the Studio directory, the uninstaller will not affect those projects.
starting the uninstallation process. Note that if Studio was configured to store its projects in a
directory outside of the Studio directory, the uninstaller will not affect those projects.
Uninstalling Cisco CVP VoiceXML Server
The uninstaller deletes only those files that were installed in the original CVP VoiceXML Server
installation. Custom applications, license files and log files will not be deleted by the uninstaller.
Entire directories will be deleted only if all files within the directory were previously installed by
the Cisco CVP VoiceXML installer. Even though the uninstaller will leave some content alone, it
is strongly suggested to back up all data to be retained before proceeding with the uninstallation
process.
installation. Custom applications, license files and log files will not be deleted by the uninstaller.
Entire directories will be deleted only if all files within the directory were previously installed by
the Cisco CVP VoiceXML installer. Even though the uninstaller will leave some content alone, it
is strongly suggested to back up all data to be retained before proceeding with the uninstallation
process.
Note that application servers extract the Server web application archive (
CVP.war
) file into a
separate folder and then uses this folder from then on. Since the uninstaller does not delete this
folder, the user is responsible for deleting this. Refer to the application server documentation on
how to do this. For Apache Tomcat 4.1.24, the “CVP” folder should be deleted from the Tomcat
installation
folder, the user is responsible for deleting this. Refer to the application server documentation on
how to do this. For Apache Tomcat 4.1.24, the “CVP” folder should be deleted from the Tomcat
installation
webapps
directory.
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