Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
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Installation Guide
Running Cisco CVP VoiceXML
To verify a successful installation Cisco CVP VoiceXML, the installed components must be run
without license or execution errors. For CVP VoiceXML Studio, it should be opened without
error, and for Cisco CVP VoiceXML Server, an application deployed on it should be requested
by simulating a voice browser using a web browser. Each process is described in the following
sections.
without license or execution errors. For CVP VoiceXML Studio, it should be opened without
error, and for Cisco CVP VoiceXML Server, an application deployed on it should be requested
by simulating a voice browser using a web browser. Each process is described in the following
sections.
Verifying CVP VoiceXML Studio
If the CVP VoiceXML Studio shortcuts were selected during installation, double-click on one of
the available shortcuts. If a shortcut was not installed, launch CVP VoiceXML Studio by double-
clicking on the startup script found at:
the available shortcuts. If a shortcut was not installed, launch CVP VoiceXML Studio by double-
clicking on the startup script found at:
INSTALLATION_PATH\Studio\startStudio.cmd
CVP VoiceXML Studio should launch without errors and display the welcome screen. If an error
is displayed, refer to the Troubleshooting section in this document.
is displayed, refer to the Troubleshooting section in this document.
Verifying CVP VoiceXML Server
Step 1 Start the application server with CVP VoiceXML Server installed. Most application
servers open a console window with information about the application server and web
applications installed on it. For those that do not open a display or are installed as a
Windows service, the content normally sent to the console may be stored in a log file
located on the application server directory. The console window or content should show
CVP VoiceXML Server and the one included application, “HelloWorld”, loading without
any errors. Should errors appear, please refer to the Troubleshooting section in this
document. If IBM WebSphere is used, be sure to start the CVP web application.
applications installed on it. For those that do not open a display or are installed as a
Windows service, the content normally sent to the console may be stored in a log file
located on the application server directory. The console window or content should show
CVP VoiceXML Server and the one included application, “HelloWorld”, loading without
any errors. Should errors appear, please refer to the Troubleshooting section in this
document. If IBM WebSphere is used, be sure to start the CVP web application.
Step 2 To test that the application server itself is running properly, open a web browser on the
local machine and enter the URL: “
http://localhost:PORT/
” where PORT is the port
the application server is configured to listen on (for example, this is set to port 8080 by
default for Tomcat 4.1.24). If the default application server web page appears, the server
is working as expected.
default for Tomcat 4.1.24). If the default application server web page appears, the server
is working as expected.
Step 3 To test that CVP VoiceXML Server was installed correctly, type the following URL in
the web browser:
http://localhost:PORT/CVP/Server?application=HelloWorld
where PORT is the port on which the application server is configured to listen.
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