Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
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XML 3.1
Installation Guide
Priority level 2 (P2)—Your production network is severely degraded, affecting
significant aspects of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business
operations will occur if service is not restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and
time. The site provides around-the-clock access to online tools, knowledge bases, and software.
To access the Cisco TAC website, go to this URL:
time. The site provides around-the-clock access to online tools, knowledge bases, and software.
To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete
access to the technical support resources on the Cisco TAC website. Some services on the Cisco
TAC website require a Cisco.com login ID and password. If you have a valid service contract but
do not have a login ID or password, go to this URL to register:
access to the technical support resources on the Cisco TAC website. Some services on the Cisco
TAC website require a Cisco.com login ID and password. If you have a valid service contract but
do not have a login ID or password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the
Cisco TAC website, you can open a case online at this URL:
Cisco TAC website, you can open a case online at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco
TAC website so that you can describe the situation in your own words and attach any necessary
files.
TAC website so that you can describe the situation in your own words and attach any necessary
files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business
operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this
URL:
classifications are assigned when severe network degradation significantly impacts business
operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this
URL:
Before calling, please check with your network operations
center to determine the level of Cisco
support services to which your company is entitled: for example, SMARTnet, SMARTnet
Onsite, or Network Supported Accounts (NSA). When you call the center, please have available
your service agreement number and your product serial number.
Onsite, or Network Supported Accounts (NSA). When you call the center, please have available
your service agreement number and your product serial number.
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