Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide
U
PDATING
C
ISCO
CVP V
OICE
XML
C
ISCO
CVP V
OICE
XML 3.1
Installation Guide
Updating Cisco CVP VoiceXML
Refreshing an Existing Install
If the system already contains an installation of Cisco CVP VoiceXML, the installer can be used
to re-install the same component. The installer will overwrite only those files created by the
original installer. Custom files added after installation such as license files, applications, logs and
custom Java code will not be deleted. However it is strongly suggested to back up all related data
before proceeding with the update process. To perform the refresh, run the installer according to
the installation instructions found in section entitled Installing Cisco CVP VoiceXML. Note that
the installer will automatically detect an existing installation and ask the user for confirmation
that the refresh will take place.
to re-install the same component. The installer will overwrite only those files created by the
original installer. Custom files added after installation such as license files, applications, logs and
custom Java code will not be deleted. However it is strongly suggested to back up all related data
before proceeding with the update process. To perform the refresh, run the installer according to
the installation instructions found in section entitled Installing Cisco CVP VoiceXML. Note that
the installer will automatically detect an existing installation and ask the user for confirmation
that the refresh will take place.
Adding Components to an Existing Install
If the system already contains an installation of Cisco CVP VoiceXML, the installer can be used
to install additional components that were not previously installed. While the installer will not
delete any existing files in the installation, it is strongly suggested to back up all related data
before proceeding with the install of additional components. Run the installer according to the
installation instructions found in section entitled Installing Cisco CVP VoiceXML. Note that the
installer will automatically detect an existing installation and ask the user for confirmation that
the refresh will take place.
to install additional components that were not previously installed. While the installer will not
delete any existing files in the installation, it is strongly suggested to back up all related data
before proceeding with the install of additional components. Run the installer according to the
installation instructions found in section entitled Installing Cisco CVP VoiceXML. Note that the
installer will automatically detect an existing installation and ask the user for confirmation that
the refresh will take place.
Updating From Cisco CVP VoiceXML 3.0
If a previous installation of Cisco CVP VoiceXML 3.0 is already present on the target
installation machine, full uninstallation is required before installing Cisco CVP VoiceXML 3.1.
Run the “Uninstall Cisco CVP VoiceXML” option from Windows Start Menu.-> Cisco
Customer Voice Portal. Once the previous version has been installed, follow the instructions
listed in the previous sections for the desired Cisco CVP VoiceXML 3.1 installation
configuration.
installation machine, full uninstallation is required before installing Cisco CVP VoiceXML 3.1.
Run the “Uninstall Cisco CVP VoiceXML” option from Windows Start Menu.-> Cisco
Customer Voice Portal. Once the previous version has been installed, follow the instructions
listed in the previous sections for the desired Cisco CVP VoiceXML 3.1 installation
configuration.
Applications created and deployed from previous installations will remain after uninstallation. If
Cisco CVP VoiceXML 3.1 is installed in the same location as the previous version, the existing
applications do not need to be copied to a new directory. Deployed applications on CVP
VoiceXML Server will run without modification and CVP VoiceXML Studio applications can
be used after importing the application project. If a new installation directory is created,
applications from CVP VoiceXML Server and Studio should be copied to the appropriate new
directory. For CVP VoiceXML Server, this will be
Cisco CVP VoiceXML 3.1 is installed in the same location as the previous version, the existing
applications do not need to be copied to a new directory. Deployed applications on CVP
VoiceXML Server will run without modification and CVP VoiceXML Studio applications can
be used after importing the application project. If a new installation directory is created,
applications from CVP VoiceXML Server and Studio should be copied to the appropriate new
directory. For CVP VoiceXML Server, this will be
INSTALLATION_PATH\Server\applications
and for
CVP VoiceXML Studio
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