Cisco Cisco Unified Contact Center Management Portal 8.5(2) Troubleshooting Guide
Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 7.1(3)
15
administrator, which define the system functions the user can access and
perform.
perform.
The user interface is time-zone aware and connections to it are secured
through HTTPS. The web application is hosted on the server by Microsoft
Internet Information Services (IIS) and so is suitable for lockdown in
secure environments.
through HTTPS. The web application is hosted on the server by Microsoft
Internet Information Services (IIS) and so is suitable for lockdown in
secure environments.
Application Server
The Unified Contact Center Management Portal Application Server
component provides a secure layer in which all business logic is
implemented. The application server component runs in a separate service
and is always hosted with the web server component. The application
server component also includes caching to improve performance and
audits all actions taken by logged in users.
component provides a secure layer in which all business logic is
implemented. The application server component runs in a separate service
and is always hosted with the web server component. The application
server component also includes caching to improve performance and
audits all actions taken by logged in users.
Reporting Services
The Unified Contact Center Management Portal utilizes Microsoft
Reporting Services technology for generating reports. Microsoft
Reporting Services is an integral part of SQL Server Enterprise Edition.
The Unified Contact Center Management Portal provides a flexible
reporting system in which reports are authored in the industry standard
Report Definition Language (RDL).
Reporting Services technology for generating reports. Microsoft
Reporting Services is an integral part of SQL Server Enterprise Edition.
The Unified Contact Center Management Portal provides a flexible
reporting system in which reports are authored in the industry standard
Report Definition Language (RDL).
Data Import Server
The Data Import Server component is an Extract, Transform and Load
application for the Unified Contact Center Management Portal. The Data
Import Server component imports the data used in the Unified Contact
Center Management Portal. It is designed to handle high volume data
(facts), such as call detail records as well as data which is changed
irregularly (resources), such as agents, peripherals and skill groups.
application for the Unified Contact Center Management Portal. The Data
Import Server component imports the data used in the Unified Contact
Center Management Portal. It is designed to handle high volume data
(facts), such as call detail records as well as data which is changed
irregularly (resources), such as agents, peripherals and skill groups.
The Data Import Server component is also responsible for monitoring
changes in the Unified Contact Center Management Portal system and
ensuring that those changes are updated onto the Cisco ICM and
CallManager. The Data Import Server component orchestrates the
creation, deletion and update of resources to the Cisco ICM and
CallManager.
changes in the Unified Contact Center Management Portal system and
ensuring that those changes are updated onto the Cisco ICM and
CallManager. The Data Import Server component orchestrates the
creation, deletion and update of resources to the Cisco ICM and
CallManager.
The Microflow Runtime is the heart of the Data Import Server
component. It orchestrates systems without resorting to low level
programming languages. The Microflow Runtime is a general purpose
scripting environment and can be applied to a wide range of problems. The
term microflow describes any modular, reusable and independent unit of
business logic. An example microflow might update an agent on the Cisco
ICM when changes are made in the Unified Contact Center Management
Portal web server component.
component. It orchestrates systems without resorting to low level
programming languages. The Microflow Runtime is a general purpose
scripting environment and can be applied to a wide range of problems. The
term microflow describes any modular, reusable and independent unit of
business logic. An example microflow might update an agent on the Cisco
ICM when changes are made in the Unified Contact Center Management
Portal web server component.