Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

Update Cisco Listener and AlarmTracker software to support SDDSN. 

These steps are discussed in detail in 

CVP installation and configuration pertains only to the CVP components and their connections to other 
VoIP system components, such as gateways and gatekeepers. It does not address initial installation and 
configuration of VoIP system components such as:

Media Server

Call Manager

CTI Server

IPCC

NAM/ICM 

Content Switch

ASR/TTS Server

Customer Voice Portal VoiceXML Server (optional external VoiceXML application)

If you have purchased the optional Cisco CVP VoiceXML Server software, you can find instructions for 
installing and removing the software in the Cisco Customer Voice Portal VoiceXML Server Installation 
Guide. For information on integrating the CVP VoiceXML server with other components in the CVP 
solution and with other Cisco products, refer to 

 in the 

Cisco Customer Voice Portal (CVP) Configuration and Administration Guide. CVP VoiceXML has a 
complete set of documentation that describes components, installation, configuration and usage. Refer 
to 

 for a list of CVP VoiceXML server 

documentation. 

Before you install the CVP software, you should be aware of all hardware and related software 
requirements for CVP. You can view the Cisco Customer Voice Portal Hardware and System Software 
Specification (Bill of Materials) at 

The machine that you are using for the CVP Voice Browser must have only one Ethernet interface 
enabled. When installing CVP on a machine with two or more Ethernet interfaces, the additional 
interface(s) must be disabled, even if they are not configured. Refer to Windows documentation for 
information on enabling/disabling an Ethernet interface.

For installation and configuration instructions for these products, see 

 and/or the user manuals for each of the individual products. For 

information about the CVP’s interaction with these components in a VoIP system, see the Cisco 
Customer Voice Portal (CVP) Configuration and Administration Guide.