Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

This chapter describes how to install and configure Customer Voice Portal (CVP) software, including:

Configuring non-CVP software components after the CVP software is installed.

Upgrading CVP components

Removing CVP components

Troubleshooting

Make sure that your system meets all hardware and software requirements before you begin installing 
Customer Voice Portal software. For the latest information on hardware and software requirements, refer 
to the Cisco Customer Voice Portal 3.1 Hardware and Software Specification (Bill of Materials) at 

This section describes how to install Customer Voice Portal software.

To prevent sharing violations with other software, close down the following before you begin CVP 
installation:

 

 
– Programs running Windows 2000 Internet Information Services (IIS) or/and wwwPublishing Services.

 

 
– Programs that access directories or files, such as Microsoft Word or Windows Explorer.

Uninstallation of ISN 1.0.1 SDDSN is not supported. If you are installing SDDSN and previously had 
SDDSN version 1.0, you need to re-install the operating system on the computer you plan to install 
SDDSN version 2.0 on. If you are upgrading the Application Server and Voice Browser to CVP 3.1, and 
have SDDSN version 1.0 on the same machine, you need to set SDDSN version 1.0 to “disabled” in the 
ICM Services window.

If Cisco Security Agent (CSA) is running on the machine where you plan to install CVP, you must first 
stop the CSA program before installing, upgrading or removing any CVP components. Refer to the 
Installing Cisco Security Agent for Cisco Customer Voice Portal guide for information about turning off 
CSA during installation.